Referral and Support of Volunteers Social Transport Befriending Training

Referral and Support of Volunteers

One of the core functions of any Volunteer Centre or Bureau is the referral of volunteers. On average we deal with approximately 1000 volunteers per year. Our aim is to match up the skills of volunteers with the volunteering opportunities offered by organisations.

Increasingly, we are receiving requests for volunteering oportunities from emails,or those who have accessed potential opportunities from the online database of volunteering opportunites.

The basic tenet of volunteering is that the volunteer engages in this activity of their own free will and, consequently, they get something in return from engaging in this process. Obvioulsy, the organisaiton they volunteer with gains from the volunteer's paticipation but the volunteer also benefits. The benefits gained by the volunteer are many and varied anc can include:

  • Learning new skills
  • Becoming more confident
  • Puttting some volunteering experience on their CV
  • Getting a reference
  • Doing something they enjoy
  • Finding new interests
  • Staying active and healthy
  • Getting out and meeting people
  • Giving something back to the community

For more details contact us:

T: 01227 452278


Social Transport

Jackie Harvey, who is based in our Herne Bay office, is our transport coordinator responsible for the management of our social car scheme in the Canterbury district. This scheme is aimed at the provision of a low-cost service utilising volunteer drivers (who use their own cars) to transport people to and from medical and social appointments. Due to a current shortage of drivers in the Canterbury part of the District, we sometimes have to use drivers from Herne Bay to take people to their appointments.

Our volunteer drivers are like gold dust to us both in the Canterbury and Herne Bay areas.

Our transport charges are as follows:

  • Client registration - £15.00 per year (renewable each January)
  • Our volunteer drivers charge clients 45p per mile plus 5p per passenger per mile (to cover wear and tear on their vehicles) plus £3.00 per return trip to help with administration costs.

These charges are for clients booking individual trips. When we do contract work we provide quotations from the office and the administration charges are scaled according to journey length and times involved.

Usually, our volunteer drivers provide more than just a vehicle but also give the people they transport moral support and often wait with them at local hospitals and doctors to ensure that they are supported whilst undergoing a potentially stressful experience.

  • If possible,we ask our clients to give us a weeks notice so that we can contact our drivers in good time -this is due to the fact that we have many more enquiries for our service than we could possibly fulfil.

    For more details contact us:

    T: 01227 743700


    Please note that the transport office is now open to enquiries between 9.00 am - 1pm each weekday.

  • Befriending

    Currently, we operate a small face to facebefriending service matching individuals who are isolated or lonely with volunteers who provide social contact and support on a regular basis. We also operate a telephone befreinding service.

    We aim to match the volunteers to a specific clients needs. Every volunteer has to undergo a DBS check.

    Due to constraints on our resources, we only offer a limited service in this regard.

    If you would like further information about our befreinding service pease contact us here.


    We run regular workshops and training session for both volunteers and organisations that utilise volunteers.

    Our aim with these events, is to both increase volunteers' knowledge and awareness of the opportuniteis available to them and to enable organisations to better manage their volunteers. For further details of current events please refer to our News page or sign up to our newsletters.